Scott Gryk's Professional Space

n     Call Center recording and quality; SQL and ETL, cube structures data analysis and Visual Studio/SQL web reporting

n     20 years within HIG Personal Lines and various business lines.

n     BusinessIntelligence; scorecard,voice analytics, call tagging and operational metrics

n     Financial cost and technical analysis of enterprise platforms and applications; cost reductions accepted: E-mail $withheld, Directory $withheld, Internet Edge consolidation $withheld

n     Bachelors BA/Finance 3.89 –1Q2009

n     Call Center long-term call archiving and voice analytics;testing/development/quality analysis

1986-Current         The Hartford Insurance Group                                              Connecticut

2007–Current        Infrastructure Architecture                                                    Hartford, CT

Enterprise Application Architect - Director

n     Three technology CBA opportunities accepted: Directory, E-mail Consolidation and Internet Edge (Ironport)

n     Corporate software cost and complexity rationalization; reduce HIG annual software spend and simplify lifecycle

n     Software and hardware financial forecasts and budgeting

n    Develop and write infrastructure strategy

n     Technology review team; approve all infrastructure technology implmentations

n     Member of following technology teams: Sharepoint, MOSS, Autonomy Search, HIG Security Software

n     Provide technical review and financial oversight of HIG outsourced infrastructure groups

n     Manage and maintain team’s technology lab

n    Request for proposals for product and vendor selections

n     Research and strategy development of ZLinux as a centralized and virtual environment

n     Earlier adopter of Oracle RAC, grid computing database technology

n     Technology financial presentations to Hartford senior leaders

2003-2007             Enterprise Business Technologies                                        Southington, CT

Database Administration and Developer

n     AIM Call scorecard;costing, vendor RFIs, analysis services cube design, performance and production deployment

n     Call and voice analytics; defined benefits and database data structure relationships

n     ETL and data warehouse data integrity, transformation and cubes

n     Developed incident tracking application; increased vendors and operational areas service levels

n     Team successfully deployed cross-business call recording & quality applications to 8 HIG call centers

n     CAM, call archive manager; costing, design and implementation; archived 100% of calls from both Commercial and Personal Lines call centers

n     Managed vendor contracts, SLAs, technical writing and documentation

2001–2003        Enterprise Architecture (Life Company and Corporate)                 Simsbury/Hartford, CT

Enterprise Infrastructure Architect

n     Consolidated 25 Group Benefits field offices to centralized Citrix farm; roughly $K/year savings by removing field office servers and supporting infrastructure

n     Web development and in depth system and application performance analysis

n     Project management

n     Corporate Microsoft Active Directory and Exchange e-mail; 1 of 4 lead technology owners

n     Technical lead for Claims infrastructure; reduced server build expenses by $1,800/server

n     Technical lead for Microsoft Sharepoint

1986-2001         Personal Lines AARP  (various positions)                                    Southington, CT

Senior System Integrator and Technical Team Leader

n     Web site analytics, WebTrends reporting on visitor frequency, activity and compliance

n     Web site development; competitor intelligence and many employee survey sites

n     Implemented and managed all AARP Microsoft software technologies

n    Hardware RFP and vendor selections for standard hardware

n     Project management; managed 3 successful and cost effective IT projects

n     Managed 4 node VAX VMS cluster, network and applications

n     Technical lead for Alchemy, K2 and other record retention projects

n     IBM Mainframe Support of Sales, Claims and Customer Service applications

n     AARP Auto and Homeowner New Business and Sales Support

2009 -

n  Post MBA Finance concentration

2006-2008         Post University                                                                        Waterbury, CT

n     Bachelors Business Administration & Finance Concentration

n     GPA 3.89, Graduation February 2009   

2003-2006          Tunxis Community College                                                       Farmington, CT

§     55 credits; deans list

§    Technology classes over 20 years: C++, Dbase Design, Visual Programming, BASIC, Data Processing, COBOL.

n     Six Sigma Green Belt

n     Oracle University RAC, Boston 2008

n     Gartner IT Finance Summit, 2007

n     Java Programming, 2006

n     Microsoft Analysis Services (cubes) 2005

n     Citrix XP CCA certification, 2002

n     Microsoft Certified Systems Engineer, 1998

n     Microsoft Windows 2000 Certifications, 2001

n     2 Week Project Management, 1997